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Exam Name: Oracle Utilities Customer Care and Billing 2 Essentials
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1z1-562 Exam Prep Total Q&A: 70 Questions and Answers
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Oracle Utilities Customer Care and Billing 2 Essentials
Exam Number: 1Z0-562 / 1Z0-562
Duration: 120 minutes
Associated Certifications: Oracle Utilities Customer Care and Billing 2 Certified Implementation Specialist , OPN Certified Specialist
Number of Questions: 70
Exam Product Version: Customer Care and Billing,
Passing Score: 60%
Exam Price: US$ 150
Validated Against:
This exam has been validated against 2.3.1.
format: Multiple Choice
Recommended Training
- Oracle Utilities Customer Care and Billing Functionality for Implementers Bootcamp (availbale to partners only) or
- Oracle Utilities Customer Care and Billing Fundamentals Bootcamp (availbale to partners only)
- Training Opportunities for Oracle Partner Network Members (availbale to partners only)
TOPICS
Control Central & User Interface Standards
- Navigate the Oracle Utilities Customer Care and Billing User Interface
- Use and Maintain Control Central
- Locate Help Documentation and Text
Framework Overview
- Use the Oracle Utilities Application Framework
- Understand Maintenance Objects
- Create Plug-In Logic
- Extend the Database
- Enforce Security Rules
Customer Information
- Maintain and Manage Customer Information
- Determine Customer Account Structure
- Manage Customer Contacts
To Do
- Configure and Manage To Do Functionality
Sales and Marketing
- Configure and Manage Campaigns, Packages and Orders
Device (Meter and Item) Management
- Configure and Manage Meters and Items
Field Work
- Manage Field Activities and Field Orders
Meter Reading
- Maintain Meter Reads
Route Management and Field Activity Upload
- Maintain Service Cycles, Routes and Field Activity Upload
Financial Transactions
- Manage Financial Transactions
Billing
- Manage Bills
- Maintain Bill Segments
- Complete Bills
Rates
- Manage and Apply Rates
- Apply Proration
- Apply Bill Factors
Payments
- Manage Payments
- Manage Overpayment and Payment Distribution
Adjustments
- Configure and Manage Adjustments
Monitor Overdue Debt
- Configure and Manage Credit & Collections and Overdue Processes
- Manage Payment Arrangements and Pay Plans
Case Management
- Configure the Case Management Functionality
Business Object Elements
- Configure using Business Object Elements
Business Object Business Rules
- Use Business Object Rules
Business Object Inheritance
- Share Business Object Properties
Business Object Lifecycle
- Apply Business Object Life Cycle
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