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Exam Code: 9L0-012Exam Name: Mac Service Certification Exam
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NO.1 When replacing a MacBook Air (13-inch, Mid 2011) microphone, what other component must
be replaced with the speaker included in the Mid 2011 microphone kit?
A. Left speaker
B. Right speaker
C. Thermal rubber gasket
D. Both left and right speaker
Answer: C
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NO.2 Which of the following 27-inch Apple Thunderbolt Display features is NOT available on the 27-
inch Apple LED Cinema Display?
A. Gigabit Ethernet port
B. MagSafe cable (85W)
C. Kensington security slot
D. Built-in 2.1 speaker system
Answer: D
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Reference:http://www.everymac.com/monitors/apple/studio_cinema/specs/apple-led-
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NO.3 Janine explains that WI-FI connectivity from her MacBook Pro is intermittent when she is at
home. Which of the following questions would help you further evaluate this WI-FI issue?
Select two.
A. What web browser are you using?
B. Are all wireless computers affected?
C. Is FileVault 2 on?
D. How much RAM do you have installed?
E. Are you experiencing billing issues with your service provider?
F. Are any hubs, routers, or other computers connected to the network?
Answer: E,F
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NO.4 Francine states that she does not see anything on her iMac display when she turns it on. Which
of the following should you use first to isolate as either a backlight issue or a video signal issue?
A. A flashlight
B. A replacement LCD panel
C. A replacement logic board
D. A replacement backlight power board
Answer: B
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NO.5 Which THREE of the following items are appropriate to use for ESD prevention?
A. Metal work surface
B. Power supply discharge tool
C. Grounded work mat
D. Wrist strap and cord
E. Wireless wrist strap
F. Static-shielding bags
Answer: C,D,F
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Reference:http://www.esdjournal.com/techpapr/ryne/esdbags.htm
NO.6 According to the Apple Troubleshooting theory, at what stage should you run a diagnostic?
A. After determining the issue is not hardware
B. After determining the issue is Education Opportunity
C. After determining the issue is caused by the Environment
D. After determining the issue is with the device's Software or Hardware
Answer: D
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NO.7 When plugged in, which component of an iMac remains energized even if the computer is
powered off?
A. Power Supply
B. Optical Drive
C. Hard Drive
D. SSD
Answer: A
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NO.8 Which of the following could indicate accidental damage when inspecting the inside of a Mac
mini (Late 2012) before a repair?
A. Light dust in the fans
B. Third-party RAM installed
C. Lint gathered near the rear vents
D. Oxidation or discoloration of the logic board
Answer: D
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